Privacy Policy
Last Updated: January 8, 2026
At LBK Lubbock Sunrooms & Patios, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.
1. Information We Collect
We collect information that you provide directly to us when you:
- Request a quote or consultation through our website
- Call or email us with questions
- Schedule an appointment for services
- Sign a service agreement or contract
- Make a payment for services
This information may include your name, address, phone number, email address, property details, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Provide quotes and estimates for services
- Schedule and complete your sunroom or patio project
- Communicate with you about your project
- Process payments and maintain records
- Send you important updates about your project
- Improve our services and customer experience
- Respond to your questions and provide customer support
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:
- With service providers who help us run our business (such as payment processors or scheduling tools)
- When required by law or to comply with legal processes
- To protect our rights, property, or safety, or that of our customers
- With material suppliers or subcontractors necessary to complete your project
4. Website Data Collection
When you visit our website, we may automatically collect certain technical information, including:
- Your IP address and browser type
- Pages you visit on our site
- How long you spend on each page
- The website that referred you to us
We use this information to improve our website and understand how visitors use our site. We may use cookies and similar technologies to collect this data.
5. Cookies
Our website may use cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but this may affect website functionality.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure servers, encryption for sensitive data, and limiting employee access to personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your personal information for as long as necessary to provide services and comply with legal obligations. This typically means we retain customer records for several years after project completion for warranty purposes and business records.
8. Your Rights and Choices
You have the right to:
- Request access to the personal information we have about you
- Ask us to correct inaccurate information
- Request deletion of your information (with some exceptions)
- Opt out of marketing communications (though we rarely send these)
- Disable cookies in your browser settings
To exercise these rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
10. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Phone: (806) 696-5467
- Email: hello@lubbocksunrooms.com
- Address: 2122 16th St, Lubbock, TX 79401